Terms of Service

1. Introduction and Acceptance

Welcome to Genie InfoTech. These Terms of Service ("Terms") constitute a legally binding agreement between you ("Client," "you," or "your") and Genie InfoTech ("Company," "we," "us," or "our") governing your use of our website genieinfo.tech (the "Website") and any services we provide.

By accessing our Website, submitting inquiries, or engaging our services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Website or services.

These Terms apply to all visitors, users, and clients of the Website and services. Additional terms may apply to specific services, which will be provided in a separate Statement of Work (SOW) or service agreement.

2. Company Information

3. Services

3.1 Services We Provide

Genie InfoTech provides software development and related technology services, including but not limited to:

• Mobile application development (iOS, Android, cross-platform)
• Web application development (frontend, backend, full-stack)
• Enterprise software development (ERP, CRM, custom solutions)
• UI/UX design services
• Dedicated development teams and staff augmentation
• White-label development partnerships
• Technical consulting and advisory services

3.2 Service Agreements

Specific services will be governed by a separate Statement of Work (SOW), Master Service Agreement (MSA), or project proposal that outlines:

• Detailed scope of work and deliverables
• Project timeline and milestones
• Pricing and payment terms
• Intellectual property rights
• Warranties and support terms

4. Client Obligations

When engaging our services, you agree to:

• Provide accurate and complete information as required for the project
• Respond to requests for feedback, approvals, and information in a timely manner
• Ensure you have the right to use any materials, content, or assets you provide to us
• Make payments according to the agreed-upon schedule
• Designate a primary point of contact for project communications
• Review and provide feedback on deliverables within agreed timeframes
• Not use our services for any illegal or unauthorized purpose

4.1 Delays Caused by Client

If project delays occur due to late feedback, missing information, or other client-side factors, project timelines may be adjusted accordingly. We will communicate any timeline changes promptly.

5. Intellectual Property Rights

5.1 Work Product Ownership

Upon full payment, all custom work product created specifically for you ("Deliverables") becomes your property. This includes:

• Custom source code developed for your project
• Custom designs and visual assets
• Documentation created for your project
• Any other materials created specifically for your engagement

5.2 Pre-Existing Materials

We retain ownership of:

• Pre-existing code libraries, frameworks, and tools we bring to the project
• General knowledge, skills, and techniques developed or refined during the project
• Open-source components used in the project (subject to their respective licenses)

5.3 License to Pre-Existing Materials

Where we use pre-existing materials in your Deliverables, we grant you a perpetual, non-exclusive, royalty-free license to use such materials as part of the Deliverables.

6. Payment Terms

6.1 Pricing

All prices are quoted in USD unless otherwise specified. Pricing for services will be detailed in your project proposal or SOW.

6.2 Payment Schedule

Standard payment terms are as follows (unless otherwise agreed):

• Fixed-Price Projects: Typically 30-50% upfront, with remaining payments at agreed milestones
• Hourly/T&M Projects: Invoiced bi-weekly or monthly
• Dedicated Teams: Monthly in advance
• Retainers: Monthly in advance

6.3 Late Payments

Invoices are due within 14 days unless otherwise agreed. Late payments may result in:

• Suspension of work until payment is received
• Interest charges of 1.5% per month on overdue amounts
• Retention of Deliverables until payment is made

7. Confidentiality

Both parties agree to keep confidential any proprietary or sensitive information shared during the engagement. This includes:

• Business strategies and plans
• Technical specifications and designs
• Customer data and user information
• Pricing and commercial terms
• Any information marked as confidential

Upon request, we are happy to sign a mutual Non-Disclosure Agreement (NDA) before detailed project discussions.

8. Warranties and Support

8.1 Quality Warranty

We warrant that:

• Services will be performed in a professional and workmanlike manner
• Deliverables will substantially conform to agreed specifications
• We have the right to provide the services and grant the licenses described

8.2 Bug Fix Warranty

We provide a warranty period (typically 30-90 days, as specified in your SOW) during which we will fix bugs in the Deliverables at no additional charge. This warranty covers:

• Defects that cause the software to not function according to specifications
• Issues that arise under normal use conditions

8.3 Warranty Exclusions

The warranty does not cover issues caused by:

• Modifications made by the Client or third parties
• Use of the software outside its intended purpose
• Third-party services, APIs, or components
• Changes in third-party platforms (e.g., app store policy changes, API changes)

9. Limitation of Liability

9.1 Disclaimer

EXCEPT AS EXPRESSLY PROVIDED IN THESE TERMS, ALL SERVICES ARE PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

9.2 Liability Cap

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY FOR ANY CLAIMS ARISING FROM OR RELATED TO THESE TERMS OR OUR SERVICES SHALL NOT EXCEED THE TOTAL AMOUNT PAID BY YOU FOR THE SPECIFIC SERVICE GIVING RISE TO THE CLAIM IN THE SIX (6) MONTHS PRECEDING THE CLAIM.

9.3 Exclusion of Consequential Damages

IN NO EVENT SHALL EITHER PARTY BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, BUSINESS OPPORTUNITIES, OR GOODWILL, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

10. Termination

10.1 Termination by Either Party

Either party may terminate an engagement:

• With written notice as specified in the SOW (typically 14-30 days)
• Immediately if the other party materially breaches these Terms and fails to cure within 14 days of notice

10.2 Effect of Termination

Upon termination:

• Client shall pay for all work completed up to the termination date
• Upon payment, we will deliver all completed work and work in progress
• Both parties shall return or destroy confidential information
• Provisions regarding IP ownership, confidentiality, and limitation of liability survive termination

11. Website Terms of Use

11.1 Acceptable Use

When using our Website, you agree not to:

• Violate any applicable laws or regulations
• Infringe on any intellectual property rights
• Transmit malicious code, spam, or harmful content
• Attempt to gain unauthorized access to our systems
• Interfere with the proper functioning of the Website
• Scrape, crawl, or collect data without permission

11.2 Website Content

All content on our Website, including text, graphics, logos, and images, is our property or licensed to us and is protected by copyright and other intellectual property laws. You may not reproduce, distribute, or create derivative works without our written permission.

12. Dispute Resolution

12.1 Good Faith Negotiation

In the event of any dispute, the parties agree to first attempt to resolve the matter through good faith negotiation. Either party may initiate this process by providing written notice of the dispute.

12.2 Governing Law

These Terms shall be governed by and construed in accordance with the laws of Bangladesh, without regard to conflict of law principles.

12.3 Jurisdiction

For disputes that cannot be resolved through negotiation, both parties submit to the exclusive jurisdiction of the courts located in Dhaka, Bangladesh. However, for international clients, we are open to discussing alternative dispute resolution mechanisms.

13. Changes to These Terms

We reserve the right to modify these Terms at any time. When we make changes:

• We will update the "Last Updated" date at the top of this page
• For material changes, we will provide notice on our Website
• Changes will not affect ongoing projects under existing agreements

Your continued use of our Website or services after changes constitutes acceptance of the modified Terms.

14. Miscellaneous

14.1 Entire Agreement

These Terms, together with any SOW or service agreement, constitute the entire agreement between the parties regarding the subject matter hereof.

14.2 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

14.3 Waiver

Failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

14.4 Assignment

You may not assign or transfer these Terms without our prior written consent. We may assign these Terms to an affiliate or in connection with a merger, acquisition, or sale of assets.

15. Contact Us

If you have any questions about these Terms of Service, please contact us:

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