Privacy Policy

1. Introduction

Genie InfoTech ("Company," "we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website genieinfo.tech (the "Website") or engage with our services.

This policy applies to all visitors, users, and clients regardless of location. We comply with applicable data protection laws including the General Data Protection Regulation (GDPR) for European Union residents, the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA) for California residents, and other applicable privacy laws.

By using our Website or services, you consent to the data practices described in this Privacy Policy. If you do not agree with this policy, please do not use our Website or services.

2. Data Controller Information

3. Information We Collect

3.1 Information You Provide Directly

We collect information you voluntarily provide when you:

• Contact Forms: Name, email address, phone number (optional), company name (optional), service interest, and message content
• Project Inquiries: Project type, budget range, timeline preferences, and project description
• Meeting Bookings: When you schedule a consultation through our Cal.com integration, the information you provide is processed by Cal.com according to their privacy policy
• Email Communications: Any information you include in emails you send to us

3.2 Information Collected Automatically

When you visit our Website, we may automatically collect:

• Device Information: Browser type, operating system, device type
• Usage Data: Pages visited, time spent on pages, referring website, landing page
• Marketing Attribution: UTM parameters (source, medium, campaign) to understand how you found us
• Technical Data: IP address (anonymized where required by law), general geographic location (country/region level)

3.3 Information We Do NOT Collect

• Payment or financial information (we do not process payments through the Website)
• Social Security numbers or government-issued identification numbers
• Health or medical information
• Biometric data
• Information from children under 16 years of age

4. How We Use Your Information

We use the information we collect for the following purposes:

4.1 To Provide Our Services

• Respond to your inquiries and contact form submissions
• Provide project consultations and proposals
• Communicate about ongoing projects and services
• Send you information you have requested

4.2 To Improve Our Website and Services

• Analyze website usage to improve user experience
• Understand which services are most interesting to visitors
• Optimize our marketing and communication strategies
• Troubleshoot technical issues

4.3 For Business Operations

• Maintain records of business communications
• Comply with legal obligations
• Protect against fraudulent or malicious activity
• Enforce our terms of service

4.4 Legal Basis for Processing (GDPR)

For users in the European Economic Area (EEA), we process your data based on:

• Consent: When you submit a contact form or subscribe to communications
• Contract: When necessary to provide services you have requested
• Legitimate Interests: For website analytics, security, and improving our services, where these interests do not override your rights
• Legal Obligation: When required by applicable law

5. Data Sharing and Third-Party Services

5.1 Third-Party Service Providers

We use the following third-party services to operate our Website:

5.2 We Do NOT Sell Your Data

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We do not share your data with data brokers or advertisers.

5.3 Other Disclosures

We may disclose your information only in the following circumstances:

• When required by law, regulation, or legal process
• To protect our rights, privacy, safety, or property
• In connection with a merger, acquisition, or sale of assets (you will be notified)
• With your explicit consent

6. Cookies and Tracking Technologies

6.1 Cookies We Use

Our Website uses minimal cookies necessary for functionality:

• Essential Cookies: Required for the Website to function properly (session management, security)
• Preference Cookies: Remember your preferences (such as dark mode settings)

6.2 Managing Cookies

You can control cookies through your browser settings. Note that disabling essential cookies may affect Website functionality. Most browsers allow you to:

• View and delete cookies
• Block all cookies or specific cookies
• Set preferences for certain websites

6.3 Do Not Track Signals

We honor Do Not Track (DNT) signals and Global Privacy Control (GPC) signals sent by your browser. When we detect these signals, we limit data collection to essential functionality only.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected:

After the retention period, data is securely deleted or anonymized. You may request earlier deletion (see Your Rights section below).

8. Data Security

We implement appropriate technical and organizational measures to protect your personal data:

• Encryption: All data transmitted to and from our Website is encrypted using TLS/SSL (HTTPS)
• Access Controls: Access to personal data is limited to authorized personnel only
• Secure Infrastructure: We use reputable hosting providers with strong security practices
• Regular Updates: We keep our systems and software up to date with security patches
• Honeypot Protection: Our forms include anti-spam measures to protect data integrity

While we strive to protect your data, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security but will notify you of any breach as required by law.

9. International Data Transfers

Genie InfoTech is based in Bangladesh and serves clients globally. Your data may be processed in:

• Bangladesh (our primary location)
• United States (hosting and third-party services)
• European Union (third-party services)

For transfers from the EEA, UK, or Switzerland, we ensure appropriate safeguards are in place, including:

• Standard Contractual Clauses (SCCs) approved by the European Commission
• Working with service providers who maintain adequate data protection certifications
• Implementing additional technical measures where necessary

10. Your Privacy Rights

10.1 Rights for All Users

Regardless of your location, you have the right to:

• Request information about what personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Opt out of marketing communications
• Lodge a complaint with us about our data practices

10.2 Additional Rights for EEA/UK Residents (GDPR)

If you are in the European Economic Area or United Kingdom, you also have the right to:

• Right to Access: Obtain a copy of your personal data
• Right to Rectification: Correct inaccurate or incomplete data
• Right to Erasure: Request deletion of your data ("right to be forgotten")
• Right to Restrict Processing: Limit how we use your data
• Right to Data Portability: Receive your data in a portable format
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw consent at any time
• Right to Lodge a Complaint: File a complaint with your local supervisory authority

10.3 Additional Rights for California Residents (CCPA/CPRA)

If you are a California resident, you have additional rights under the CCPA and CPRA:

• Right to Know: Know what personal information we collect, use, and share
• Right to Delete: Request deletion of your personal information
• Right to Correct: Request correction of inaccurate information
• Right to Opt-Out: Opt out of the sale or sharing of your personal information (Note: We do not sell your data)
• Right to Non-Discrimination: Not be discriminated against for exercising your privacy rights
• Right to Limit: Limit the use of sensitive personal information (if applicable)

10.4 How to Exercise Your Rights

To exercise any of these rights, please contact us at:

We will respond to your request within 30 days (or sooner as required by applicable law). We may need to verify your identity before processing your request.

11. Children's Privacy

Our Website and services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at contact@genieinfo.tech. We will take steps to delete such information from our systems.

12. Third-Party Links

Our Website may contain links to third-party websites (such as Cal.com for scheduling, social media platforms, etc.). We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit. This Privacy Policy applies only to our Website.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes:

• We will update the "Last Updated" date at the top of this policy
• For significant changes, we will provide prominent notice on our Website
• We encourage you to review this policy periodically

Your continued use of our Website after any changes indicates your acceptance of the updated Privacy Policy.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: